Shipping & Delivery Policy

At Pacific Furniture, we understand that receiving your new furniture is an exciting moment. We are committed to making the delivery process as seamless, convenient, and transparent as possible. This policy outlines everything you need to know about how we get your carefully selected pieces from our warehouse to your home.

Our Delivery Service Options

We offer two primary delivery options to accommodate different needs and preferences. Each option is designed to provide flexibility while ensuring your furniture arrives in excellent condition.

White Glove Delivery

Our White Glove service is the premium delivery experience, ideal for larger items or customers who prefer a fully handled solution. With this option, our professional delivery team brings your furniture directly into your home, places it in your room of choice, and completes all necessary assembly. After setup, we remove all packaging materials, leaving you with nothing to do but enjoy your new furniture.

For mattress purchases, this service also includes removal of your old mattress at no additional charge. Please note that for health and safety reasons, drivers are unable to collect mattresses that are wet or heavily soiled. Mattress removal is conducted on a one-for-one basis, meaning one old mattress may be collected for each new mattress delivered.

A signature from someone 18 years or older is required at the time of delivery.

Drop-Off Delivery

Our Drop-Off delivery option is designed for customers who prefer a more streamlined delivery or who are comfortable handling setup themselves. With this service, your items are delivered to a location of your choice on your property, such as your curbside, driveway, garage, carport, or designated parking space.

Furniture arrives in its original packaging and may require assembly. Please note that some manufacturers do not provide assembly instructions, so you may want to plan accordingly. No signature is required for this delivery option.

Free Customer Pickup

For customers who prefer to take immediate possession of their items or who are located near our distribution points, we offer complimentary pickup. To utilize this option, simply contact our customer service team to confirm your furniture is ready. When arriving for pickup, please bring a copy of your invoice and a valid photo ID. Ensure that the individual picking up the order is listed on the invoice.

We recommend bringing a vehicle with sufficient space to safely transport your furniture, as well as ropes, tiedowns, and blankets to properly secure and protect your items during transit. Upon arrival, please inspect your furniture for any damage that may have occurred during the shipping process. If you find anything that does not meet your approval, inform the Pacific Furniture associate assisting you.

Scheduling and Confirmation

We make every effort to deliver your furniture by the scheduled date. If an item is not currently in stock, we provide a tentative delivery date based on manufacturer lead times. Two days prior to your scheduled delivery, we will reach out to confirm your four-hour delivery window. If this window does not work for you, we are happy to arrange an alternate date.

To ensure a smooth delivery, please confirm your appointment when contacted and provide any relevant access information, such as gate codes, parking instructions, or HOA requirements. We also recommend clearing the delivery area of existing furniture or electronics to allow our team to work efficiently.

Delivery Preparation

To help us provide the best possible service, please take the following steps prior to your scheduled delivery:

  1. Confirm Access: Ensure that our delivery team can easily access your home and the designated room.
  2. Clear the Area: Remove any existing furniture or obstacles from the delivery space.
  3. Measure Your Space: Verify that your new furniture will fit through doorways, hallways, and stairways, and that it will fit comfortably in the intended room.
  4. Inspect Upon Delivery: Once your furniture is placed, inspect it carefully for any defects or damage before our team departs. Please report any concerns within 48 hours of delivery.

Need to Reschedule?

We understand that plans can change. If you need to reschedule your delivery, please notify our customer service team at least 24 hours before your scheduled delivery date. We will work with you to find a new date that fits your schedule.